Our Implementation Services cover the full project lifecycle, and are delivered by people with exceptional industry knowledge and levels of commitment. The deep industry knowledge of our people ensures that the project approach is informed by the wider business context and reflects the specific need of the client industry.
Our Common Information Model for Integration has been successfully used in many client companies to reduce risk and successful deliver complex integration projects.
Above all, our implementation services are flexible. We are happy to deliver entire programmes of work, or to provide specialist expertise in conjunction with other service providers.
Many of our clients have undertaken strategic systems integrations with our help and have utilised our advice and support to safeguard their investments and decisions. We bring lessons derived from a range of successful projects with major clients in the UK. Large scale projects bring their own complexities and challenges and we have experience of managing these. We understand the factors that are most likely to help ensure successful delivery by a Systems Integrator, having operated in that role.
We have the necessary technology know-how and strategic partnerships to help you deliver the right solution aligned to your business goals.
Managed Services and Support
Our Managed Services business area was formed over 15 years ago with the provision of second line support for our own software products, and expanded over the years to offer a wide portfolio of application and solution support services to our clients in our chosen sectors. Our success supports our approach to service provision which is based on quality, measurable services and an understanding of the specific support needs of our clients. Our services are proven in the marketplace, with an exceptionally high rate of contract renewals. Every element of our contracted portfolio is backed by Service Level Agreements formulated on the basis of internationally recognised standards such as ITIL® and ISO9001.
In parallel with these application support portfolios and in tandem with carefully selected partners, our Managed Services now offer deployment options including Cloud and Infrastructure as a Service for all of our strategic products.